Townspeople

Employment Opportunities

Employment Opportunities

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Townspeople is an equal opportunity employer. We celebrate diversity and are committed to creating a positive and inclusive work environment for all employees. 

Please see below for Townspeople’s current openings.


Position Title:                   Case Manager

Compensation:                TBD

Location:                             San Diego, CA

Reports To:                        Director of Supportive Services

Position Summary

Responsible for working with community members experiencing homelessness or other forms of housing instability to reach their goals of obtaining and/or maintaining permanent housing by providing assessment, crisis prevention and intervention, development of a holistic case plan, resource brokering, and case management based on a Housing First model by performing the following duties.

Duties & Responsibilities

    • Makes direct, meaningful contact with each client/household once a month, at a minimum, either by phone, video conference, or in person. More frequent services may be needed to best support the client. Examples include individual counseling, case management, advocacy, and accompaniment.*
    • Assesses client on an ongoing basis to identify needs and barriers to housing stability.*
    • Documents interactions/communications with clients and service providers by taking accurate, thoughtful, and professional case notes of every client interaction and entering them in the required database in a timely manner.*
    • Based on the comprehensive assessment of client housing needs, work with the client to develops an Individual Service Plan that is updated regularly to reflect their goals.*
    • Develops a network of key organizational partners to support clients when faced with a crisis and/or support necessary to reach personalized goals. Be fluent in community resources and how to make appropriate referrals.*
    • Assists prospective clients throughout the housing process as well as facilitate program intakes and exits to ensure smooth transitions for clients and continued access to resources.*
    • Maintains physical and digital files, ensure all documents are current/up-to-date and stored in a way that maintains applicable privacy and security compliance (e.g., HIPAA).*
    • Works collaboratively with property management staff and other community service providers.*
    • Participates in staff meetings, case conferencing, and training as assigned by supervisor.*
    • Serves on events committee to plan and conduct events and meetings, holiday parties, and other activities for clients.*
    • Provides a high-quality customer service environment for all clients and maintain open lines of communication within the department and across all departments.*
    • Remains current in emerging issues and best practices. Share relevant information with clients to support their housing stability (e.g., tenant rights).*
    • Assists program management with contract compliance, including meeting outcomes/deliverables, participating in program audit preparation, records review, and assessment of chart requirements.*

*Essential Function

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Google Chrome, Paychex, Microsoft Project, Clarity or other Homeless Management Information System, Microsoft Teams, and Microsoft OneNote (for shared notetaking).

Education/Experience

Bachelor’s degree (B.A./B.S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses

Valid driver’s license.

Knowledge, Skills, and Other Abilities

  • Knowledge of and experience working with vulnerable populations including people experiencing homelessness from a strengths-based approach in a respectful, non-judgmental, client-centered, and solution focused manner that aligns with evidence-based practices such as Housing First.
  • Ability to organize, prioritize and meet multiple deadlines.
  • Strong oral and written communication skills.
  • Experience using best practices including Motivational Interviewing, Non-Violent Crisis Intervention, Harm Reduction, and Trauma-Informed Care is preferred.
  • Coordinate regular meetings and evaluate progress.
  • Initiate and maintain effective, cooperative working relationships with community partners, public and private organizations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, and talk or hear. The employee is frequently required to stand, and walk. The employee is occasionally required to use hands, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

For more information or to apply, please contact:

tracy@townspeople.org

Updated: October 27, 2021

____________________________________________________________________

Position Title:                   Grants and Compliance Specialist

Compensation:                TBD

Location:                             San Diego, CA

Reports To:                       Executive Director

Position Summary

Responsible for overseeing the entire grant process: research, submissions, budgeting, compliance, and stewardship. In each area, the Grants and Compliance Specialist will play a pivotal role in ensuring that key staff have the tools, support, training, and capacity to implement policies and procedures necessary for grants compliance, and clearly and accurately demonstrate that compliance in audits and grant assessments by performing the following duties.

Duties & Responsibilities

  • Grant Development: Researches and identifies grant opportunities, manages the grants calendar, analyzes Requests for Proposals, develops work plans, and collaborates with program staff to understand grant fit.*
  • Grant Development: Completes all components of grant submissions including proposal content, project design, evaluation plans, and budgets by stated deadlines.*
  • Grant Compliance: Serves as resident expert on grant compliance and interpretation and all applicable regulations, policies, and procedures. Interpret applicable regulations and translate into operational policies and procedures as required.*
  • Grant Compliance: Provides ongoing training to staff as it relates to grants administration and organizational policies and procedures.*
  • Grant Compliance: Compiles data for reports, and ensure financial and programmatic reporting deadlines are met.*
  • Grant Compliance: Conducts periodic evaluations to re-assess and reevaluate internal reporting practices.*
  • Grant Compliance: Coordinates and manages grant-specific audits; monitor and support on implementation and communication of post-audit corrective actions.*
  • Grant Data Collection and Evaluation: Assists program staff in defining performance measures for all of its programs, including outcome measures.*
  • Grant Data Collection and Evaluation: Develops evaluation instruments for programs.*
  • Grant Data Collection and Evaluation: Conducts regular evaluations of programs and completes written evaluation reports including recommendations for service improvements.*
  • Grant Data Collection and Evaluation: Helps ensure data integrity; research and recommend changes to improve data quality. Conduct database user audits, identifying roots of errors and staff training opportunities.*
  • Grant Data Collection and Evaluation: Actively participates in planning processes to understand organizational and programmatic goals, data points required to determine goal attainment, how the data will be collected and tracked, who is responsible for tracking data, and what reports must be delivered and when. Ensure purposeful data collection that aligns with goals, and build inputs and track client and service data based on goals and objectives. To ensure consistency of data, coordinate with teams and communicate what they should be reporting on and when.*
  • Staffs stakeholder groups associated with grant projects.
  • Works closely with the Executive Director on overall fundraising and development strategy.
  • Assists in development of annual plans including budget narratives.
  • Drafts reports, position papers and related documents as required by the Senior Leadership Team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, Google Chrome, Paychex, Microsoft Project, Customer Relationship Management System, Microsoft Teams, and Microsoft OneNote (for shared notetaking).

Education/Experience

Bachelor’s degree (B.A./B.S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Other Abilities

  • Excellent written and oral communication skills; creative and willing to explore new ideas.
  • Ability to manage multiple projects simultaneously and meet time sensitive deadlines. Show a systematic effort to obtain needed data or feedback; and link long-range visions and concepts to daily work, ranging from simple understanding to an awareness of the impact at large on strategies and on choices.
  • Robust collaboration skills, and ability to lead and effect change without a direct reporting relationship.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Successful grant management and reporting experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, and walk. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

The noise level in the work environment is usually moderate.

For more information or to apply, please contact:

tracy@townspeople.org

Updated: October 27, 2021

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