Frequently Asked Questions
General
I used to have a Housing Navigator at Townspeople. How do I contact them?
Townspeople no longer offers Housing Navigation Services. Please contact 211.
I was a past recipient of Townspeople's services. Can I still qualify for services?
It depends. Our team reviews these inquiries on a case-by-case basis. Please contact your Medical Case Manager for more information.
Can I receive services if I am a Registered PC290 or Arsonist?
Unfortunately, Townspeople is unable to offer you any services. Please contact 211 for other resources.
Emergency Housing
I am not HIV positive. Can I still qualify for the Emergency Housing Program?
Yes, but availability is extremely limited. You may contact the Emergency Housing Coordinator at (619) 295-8802 x 117 to see if those funds are available.
I do not have a Medical Case Manager. Can I still enroll in the Emergency Housing Program?
You will require a medical case manager to provide the referral packet to Townspeople’s Emergency Housing Program though HOPWA or HOPWA CARES. Contact 211 to see what medical case management services are the closest to you.
I have used your Emergency Housing services in the past. Can I use them again?
If your check out date is more than a year old, you may qualify for Emergency Housing given that you behaved according to the program guidelines.
I have used your Emergency Housing services, but only for a week and it was not a year ago. Can I re-enroll in the program?
The assistance is limited to one time a year, regardless of how long the stay was. There are no exceptions.
I am currently in the Emergency Housing program but need more than 30 days. Can I request an extension?
There are no extensions available for the Emergency Housing program. Please contact your medical case manager to arrange for other plans to extend your stay or ensure your housing plan is updated.
I am banned from the Travel Time Motel. Can I request Emergency Housing services at another motel?
Townspeople works exclusively with the Travel Time Motel. If you are banned from the motel due to prior incidents, you will not be able to enroll in our Emergency Housing program. Contact your Medical Case Manager to see what other programs you may qualify for.
I do not have a Social Security Number. Can I still qualify?
You do not need a Social Security Number to be able to access our Emergency Housing services. You will need a Picture ID for both the Application and Motel Check-In
Permanent Housing
I do not have any housing vouchers. Do I still qualify for permanent supportive housing?
Yes, most of Townspeople’s properties do not require vouchers.
I have prior evictions. Do I still qualify for housing?
Yes, unless you have a recent violent felony on your record, past evictions are not taken into consideration.
I am homeless but not in the city of San Diego. Can I still qualify for housing?
You will need to be accessing resources in the city to certify that you have been homeless within city limits.
I am barred from public assistance housing or have been evicted from subsidized housing. Can I still qualify for Townspeople’s services?
Since Townspeople’s properties work alongside the SDHC, being unable to access their services will disqualify you from Townspeople’s long-term housing programs.
What documents will I need to prepare, should I get a phone call from Townspeople?
You will need to provide the following: a valid picture ID, social security card for all household members, birth certificates for any minors, and either diagnosis letter or DD214 . Please ensure that these documents are always available readily.
