Frequently Asked Questions
Townspeople no longer offers Housing Navigation Services. Please contact the Housing Navigation Center at 619-906-5320 to get a new one assigned to you.
It depends. Our team reviews these inquiries on a case-by-case basis. Please fill out the Waitlist Prescreening Form and include that in the comments section.
Yes, you may register for the Townspeople Waitlist.
Please email email@example.com with your new contact information.
Unfortunately, Townspeople is unable to offer you any services. Please contact 211 for other resources.
Yes, but availability is extremely limited. You may contact the Emergency Housing Coordinator at (619) 295-8802 x 117 to see if those funds are available, or fill out the Townspeople Waitlist Screening Form.
You will require a medical case manager to provide the referral packet to Townspeople’s Emergency Housing Program though HOPWA or HOPWA CARES. Contact 211 to see what medical case management services are the closest to you.
If your check out date is more than a year old, you may qualify for Emergency Housing given that you behaved according to the program guidelines.
I have used your Emergency Housing services, but only for a week and it was not a year ago. Can I re-enroll in the program?
The assistance is limited to one time a year, regardless of how long the stay was. There are no exceptions.
I am currently in the Emergency Housing program but need more than 30 days. Can I request an extension?
There are no extensions available for the Emergency Housing program. Please contact your medical case manager to arrange for other plans to extend your stay or ensure your housing plan is updated.
Townspeople works exclusively with the Travel Time Motel. If you are banned from the motel due to prior incidents, you will not be able to enroll in our Emergency Housing program. Contact your Medical Case Manager to see what other programs you may qualify for.
You do not need a Social Security Number to be able to access our Emergency Housing services. You will need a Picture ID for both the Application and Motel Check-In
Yes, most of Townspeople’s properties do not require vouchers.
Yes, unless you have a recent violent felony on your record, past evictions are not taken into consideration.
You will need to be accessing resources in the city to certify that you have been homeless within city limits.
I am barred from public assistance housing or have been evicted from subsidized housing. Can I still qualify for Townspeople’s services?
Since Townspeople’s properties work alongside the SDHC, being unable to access their services will disqualify you from Townspeople’s long-term housing programs.
Please make note of that on the "Comments" section of the Townspeople Waitlist Screening Form.
We are unable to determine when units will become vacant and how long your application will take to process. We can provide you with updates once you have submitted your paperwork with Townspeople.
You will need to provide the following: a valid picture ID, social security card for all household members, birth certificates for any minors, and either diagnosis letter or DD214 . Please ensure that these documents are always available readily.